Clerical Operations Practice Test | CSE Reviewer

One of the responsibilities of a clerical job is answering and tending phone calls. Which is the best way to answer a phone call in a company?

Wait for fellow employees to answer the phone.

Run and get a pen and notebook then pick up the phone.

Answer the phone politely and give your department or company name.

Say “Hello,” and wait for the caller to speak.

Correct! Wrong!

Which department of a company is responsible for cash register operations and payment processing?

Budget

Accounting

Billing

Cashier

Correct! Wrong!

He is the highest ranking executive manager in a corporation and he is the top person in command in an organization.

Chief Executive Assistant

Chief Executive Officer

Chief Financial Executive

Executive Admin. Officer

Correct! Wrong!

Which of the following is not a responsibility of a clerical worker?

Marketing and promotion for customers

Filing and updating purchase orders

Updating and billing buyer’s account

Answering business emails

Correct! Wrong!

This is a type of document issued by a seller to a buyer relating to a sale transaction and indicating the products, quantities and prices sold to the buyer.

Purchase order

Delivery receipt

Sales invoice

Check voucher

Correct! Wrong!

How much is the present Value-Added-Tax in the Philippines?

12% of gross profit

12% of gross sales

12% of cost of goods sold

12% of net income

Correct! Wrong!

What is the correct filing arrangement for the following names? 1. Angeles, Mario P. 2. Angeles, Maricel P. 3. Angeles, Marissa P. 4. Angeles, Maria P.

4,1,3,2

4,2,1,3

4,1,2,3

4,3,2,1

Correct! Wrong!

Your boss asked you to send her a soft copy of your latest résumé. An example of a soft copy is:

Original copy written in a paper

A print out copy usually in a paper

A copy from a Xerox machine

A copy saved in a computer and sent through email

Correct! Wrong!

What does a CC means in an email message?

Client copy

Copy cat

Copy sent

Copy furnished

Correct! Wrong!

It is the section of Accounting Department in a company that records goods and services that it receives and the payments it owes.

Inventory

Budget

Payroll

Accounts Payable and Receivable

Correct! Wrong!

Which of the following is not a usual document used in a sales company?

Purchase order

Sales invoice

Delivery receipt

Form 137

Correct! Wrong!

This department of the company is responsible for preparing and updating customers’ accounts:

Cashier section

Billing Section

Releasing section

Purchasing section

Correct! Wrong!

Arrange the proper filing of the following in alphabetical order: A. Sec. Dinky Soliman B. Sec. Richard Gordon C. Sec. Voltaire Gazmin D. Sec. Armin Luistro

DACB

DABC

CBAD

CBDA

Correct! Wrong!

An example of a hard copy document is:

PDF file letter

A business letter saved in USB

Company email message

Business letter in a paper

Correct! Wrong!

Which department of an office is responsible for hiring new personnel?

Office of the President

Accounting Department

Logistic and Supply

Human Resource Department

Correct! Wrong!

The chief financial officer is responsible for the financial matters and financial management of a corporation, she is also known as the _______.

Manager

Chief Executive Officer

Auditor

Treasurer

Correct! Wrong!

Which of the following is not a function of Accounting Department in a big corporation?

Internal and External Auditing

Inventory Management

Prepare Interim Financial Statements

Bank Reconciliation

Correct! Wrong!

The method of indexing and filing where names are in alphabetized order.

Geographic

Numeric

Metric

Alphabetic

Correct! Wrong!

This is a telephonic transmission of scanned documents of texts and images to a telephone number connected to a printer.

Fax Machine

Photocopying Machine

Typewriter

Inkjet Printer

Correct! Wrong!

Which is the best way to address a correspondence for the President of the Philippines?

President Rodrigo Duterte

President Digong

His Excellency Rodrigo Duterte

His Excellency President Rodrigo Duterte

Correct! Wrong!

Which computer program should you go if you want to email a company?

Outlook

Word

Powerpoint

Excel

Correct! Wrong!

All of the following items are found in the Official Receipt form except _____.

Name and address of the buyer

Signature of the recipient

Quantity of the items paid

Credit Card Number of the customer

Correct! Wrong!

How do you address the Queen of England when you talk about her?

Her Highness the Queen

Her Majesty Queen Elizabeth II

Queen Elizabeth II her Majesty

Queen Elizabeth II her Highness

Correct! Wrong!

When a company asked you to submit your latest CV, what does CV stand for?

Curriculum Vitae

Curriculum Vitum

Curriculum Virtue

Curriculum Vital

Correct! Wrong!

Arrange the proper filing of the following in alphabetical order: A. Lieutenant Colonel Mark David B. Atty. Elen Rodriguez C. Captain Max Aquino D. Dr. Juan Castro

CDAB

BDCA

BCDA

CDBA

Correct! Wrong!

Clerical Operations Practice Test | CSE Reviewer

One of the responsibilities of a clerical job is answering and tending phone calls. Which is the best way to answer a phone call in a company?

Which department of a company is responsible for cash register operations and payment processing?

He is the highest ranking executive manager in a corporation and he is the top person in command in an organization.

Which of the following is not a responsibility of a clerical worker?

This is a type of document issued by a seller to a buyer relating to a sale transaction and indicating the products, quantities and prices sold to the buyer.

How much is the present Value-Added-Tax in the Philippines?

What is the correct filing arrangement for the following names? 1. Angeles, Mario P. 2. Angeles, Maricel P. 3. Angeles, Marissa P. 4. Angeles, Maria P.

Your boss asked you to send her a soft copy of your latest résumé. An example of a soft copy is:

What does a CC means in an email message?

It is the section of Accounting Department in a company that records goods and services that it receives and the payments it owes.

Which of the following is not a usual document used in a sales company?

This department of the company is responsible for preparing and updating customers’ accounts:

Arrange the proper filing of the following in alphabetical order: A. Sec. Dinky Soliman B. Sec. Richard Gordon C. Sec. Voltaire Gazmin D. Sec. Armin Luistro

An example of a hard copy document is:

Which department of an office is responsible for hiring new personnel?

The chief financial officer is responsible for the financial matters and financial management of a corporation, she is also known as the _______.

Which of the following is not a function of Accounting Department in a big corporation?

The method of indexing and filing where names are in alphabetized order.

This is a telephonic transmission of scanned documents of texts and images to a telephone number connected to a printer.

Which is the best way to address a correspondence for the President of the Philippines?

Which computer program should you go if you want to email a company?

All of the following items are found in the Official Receipt form except _____.

How do you address the Queen of England when you talk about her?

When a company asked you to submit your latest CV, what does CV stand for?

Arrange the proper filing of the following in alphabetical order: A. Lieutenant Colonel Mark David B. Atty. Elen Rodriguez C. Captain Max Aquino D. Dr. Juan Castro

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