Clerical Operations Practice Test | CSE Reviewer

One of the responsibilities of a clerical job is answering and tending phone calls. Which is the best way to answer a phone call in a company?

Wait for fellow employees to answer the phone.

Say “Hello,” and wait for the caller to speak.

Answer the phone politely and give your department or company name.

Run and get a pen and notebook then pick up the phone.

Correct! Wrong!

What is the correct filing arrangement for the following names? 1. Angeles, Mario P. 2. Angeles, Maricel P. 3. Angeles, Marissa P. 4. Angeles, Maria P.

4,1,3,2

4,3,2,1

4,1,2,3

4,2,1,3

Correct! Wrong!

The chief financial officer is responsible for the financial matters and financial management of a corporation, she is also known as the _______.

Auditor

Treasurer

Chief Executive Officer

Manager

Correct! Wrong!

The method of indexing and filing where names are in alphabetized order.

Metric

Alphabetic

Geographic

Numeric

Correct! Wrong!

Your boss asked you to send her a soft copy of your latest résumé. An example of a soft copy is:

A copy saved in a computer and sent through email

A print out copy usually in a paper

Original copy written in a paper

A copy from a Xerox machine

Correct! Wrong!

It is the section of Accounting Department in a company that records goods and services that it receives and the payments it owes.

Inventory

Payroll

Accounts Payable and Receivable

Budget

Correct! Wrong!

This department of the company is responsible for preparing and updating customers’ accounts:

Billing Section

Releasing section

Cashier section

Purchasing section

Correct! Wrong!

Which is the best way to address a correspondence for the President of the Philippines?

His Excellency President Rodrigo Duterte

President Digong

His Excellency Rodrigo Duterte

President Rodrigo Duterte

Correct! Wrong!

He is the highest ranking executive manager in a corporation and he is the top person in command in an organization.

Chief Financial Executive

Chief Executive Officer

Executive Admin. Officer

Chief Executive Assistant

Correct! Wrong!

How do you address the Queen of England when you talk about her?

Her Majesty Queen Elizabeth II

Queen Elizabeth II her Highness

Her Highness the Queen

Queen Elizabeth II her Majesty

Correct! Wrong!

Arrange the proper filing of the following in alphabetical order: A. Lieutenant Colonel Mark David B. Atty. Elen Rodriguez C. Captain Max Aquino D. Dr. Juan Castro

BCDA

BDCA

CDBA

CDAB

Correct! Wrong!

This is a telephonic transmission of scanned documents of texts and images to a telephone number connected to a printer.

Photocopying Machine

Typewriter

Fax Machine

Inkjet Printer

Correct! Wrong!

When a company asked you to submit your latest CV, what does CV stand for?

Curriculum Vitum

Curriculum Virtue

Curriculum Vitae

Curriculum Vital

Correct! Wrong!

All of the following items are found in the Official Receipt form except _____.

Signature of the recipient

Quantity of the items paid

Credit Card Number of the customer

Name and address of the buyer

Correct! Wrong!

What does a CC means in an email message?

Copy sent

Copy cat

Client copy

Copy furnished

Correct! Wrong!

This is a type of document issued by a seller to a buyer relating to a sale transaction and indicating the products, quantities and prices sold to the buyer.

Purchase order

Check voucher

Delivery receipt

Sales invoice

Correct! Wrong!

Which of the following is not a usual document used in a sales company?

Purchase order

Form 137

Sales invoice

Delivery receipt

Correct! Wrong!

How much is the present Value-Added-Tax in the Philippines?

12% of cost of goods sold

12% of net income

12% of gross profit

12% of gross sales

Correct! Wrong!

Which of the following is not a function of Accounting Department in a big corporation?

Internal and External Auditing

Bank Reconciliation

Inventory Management

Prepare Interim Financial Statements

Correct! Wrong!

An example of a hard copy document is:

Business letter in a paper

Company email message

A business letter saved in USB

PDF file letter

Correct! Wrong!

Arrange the proper filing of the following in alphabetical order: A. Sec. Dinky Soliman B. Sec. Richard Gordon C. Sec. Voltaire Gazmin D. Sec. Armin Luistro

CBDA

CBAD

DABC

DACB

Correct! Wrong!

Which department of an office is responsible for hiring new personnel?

Accounting Department

Human Resource Department

Logistic and Supply

Office of the President

Correct! Wrong!

Which department of a company is responsible for cash register operations and payment processing?

Budget

Accounting

Cashier

Billing

Correct! Wrong!

Which of the following is not a responsibility of a clerical worker?

Answering business emails

Marketing and promotion for customers

Filing and updating purchase orders

Updating and billing buyer’s account

Correct! Wrong!

Which computer program should you go if you want to email a company?

Outlook

Powerpoint

Word

Excel

Correct! Wrong!

Clerical Operations Practice Test | CSE Reviewer

One of the responsibilities of a clerical job is answering and tending phone calls. Which is the best way to answer a phone call in a company?

What is the correct filing arrangement for the following names? 1. Angeles, Mario P. 2. Angeles, Maricel P. 3. Angeles, Marissa P. 4. Angeles, Maria P.

The chief financial officer is responsible for the financial matters and financial management of a corporation, she is also known as the _______.

The method of indexing and filing where names are in alphabetized order.

Your boss asked you to send her a soft copy of your latest résumé. An example of a soft copy is:

It is the section of Accounting Department in a company that records goods and services that it receives and the payments it owes.

This department of the company is responsible for preparing and updating customers’ accounts:

Which is the best way to address a correspondence for the President of the Philippines?

He is the highest ranking executive manager in a corporation and he is the top person in command in an organization.

How do you address the Queen of England when you talk about her?

Arrange the proper filing of the following in alphabetical order: A. Lieutenant Colonel Mark David B. Atty. Elen Rodriguez C. Captain Max Aquino D. Dr. Juan Castro

This is a telephonic transmission of scanned documents of texts and images to a telephone number connected to a printer.

When a company asked you to submit your latest CV, what does CV stand for?

All of the following items are found in the Official Receipt form except _____.

What does a CC means in an email message?

This is a type of document issued by a seller to a buyer relating to a sale transaction and indicating the products, quantities and prices sold to the buyer.

Which of the following is not a usual document used in a sales company?

How much is the present Value-Added-Tax in the Philippines?

Which of the following is not a function of Accounting Department in a big corporation?

An example of a hard copy document is:

Arrange the proper filing of the following in alphabetical order: A. Sec. Dinky Soliman B. Sec. Richard Gordon C. Sec. Voltaire Gazmin D. Sec. Armin Luistro

Which department of an office is responsible for hiring new personnel?

Which department of a company is responsible for cash register operations and payment processing?

Which of the following is not a responsibility of a clerical worker?

Which computer program should you go if you want to email a company?

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